If an outage occurs, it is better to have remote system engineers who provide service restoration
The virtualization enviroments have changed the rules of the telecom industries, and here at ALU Service, through our consulting engineers, have the potential to deal with every challenge
Our Story
ALU Service helps our customers to maximize the availability and performance of their deployed systems. With these consulting services, remote system engineers troubleshoot and resolve system problems via several ways of connections,
To answer questions regarding system problems, ALU Service is being leveraging the skills of their engineers since 2010,
Our Vision
It is very important for the TELCO Carriers to maintain their networks deployed up and running the whole year around,
Here at ALU Service, we are committed to acommplish with this factor by providing to our customers in a 365 days, 24x7 basis method.
Let our customers increase their revenues, meanwhile we care about their networks
Technology
· Enable trouble tracking, resolution, and restoration
· Answer technical product-related questions and specific feature and function questions
· Provide and assist (remotely) in applying periodic software maintenance fixes and software updates
· Expert knowledge of the networks
· Proactive consultative support
How it works
Smart Consulting
· Respond to requests for information
· Troubleshoot system problems down to the hardware or software component level
· Restore the system by providing a software workaround or fix
· Resolve software problems by providing a permanent fix
· Provide and assist (remotely) in applying periodic software maintenance fixes and software updates
· Provide ability to query for active issues, solutions, and product notification messages for the particular products for which activated service agreements
Fast Resolutions
The options include 24 hours a day, 7 days a week (24x7) for severity 1 (service affecting) issues and 8 hours a day, 5 days per week (8x5) for severity 2 and 3 issues
· Provides management escalation when service outages occur
· Provides information to ALU Service support teams in an ongoing effort to improve the mean time to restoration
· Provides a product-knowledgeable engineer who understands the operating environment.
· Provides networking information to support teams to expedite trouble resolution
· Provides support teams with networking configurations to facilitate problem isolation
Profesionnal Consulting Services based on the following standards:
Contact Us
To schedule a request with one of our consultants, please fill in your contact details
T: +1 (305) 662 0249
F: +1 (305) 969 5002
12203 SW 133 Court Miami, FL 33186 - USA